Service Terms & Privacy Policy

At Visuals by LS, we value your privacy, time, and trust. This policy outlines how we handle your personal data, project payments, communication, refund terms, and confidentiality practices to ensure a professional, transparent client experience.

Project Start Policy

1. Client Meetings

  • All meetings are held on Google Meet for clear and effective communication.
  • Meetings may be recorded (with prior notice) to maintain clarity on project expectations, decisions, and deliverables.

    • 2. Project Requirements

    Before beginning any project, the following conditions must be fulfilled:

  • A signed agreement from the client.
  • Complete and final content/data relevant to the project must be shared by the client.
  • 100% advance payment received via an approved method.

    No work will commence until these requirements are fully met.

    • 3. Payment Policy

    We require full payment in advance to confirm and begin any project. This ensures dedicated time and resources are reserved for your project.

    4. Project Privacy & Confidentiality

    We understand the sensitive nature of branding, strategy, and content development. That’s why:

  • All project data, materials, concepts, and internal discussions are treated as strictly confidential.
  • Files, brand guidelines, and drafts shared by the client are never shared publicly or with third parties.
  • Final deliverables are only used in our portfolio or promotional material with the client’s consent.

    Your ideas, identity, and business goals remain protected throughout our collaboration

    • Privacy Policy

    DATA

    We may collect the following information:

    Name, email, phone number (via contact forms or on-boarding)

    Project-related details, files, or references shared by the client

    Payment confirmation via secure third-party gateways

    Website usage data (e.g., Google Analytics)

    USE

    Your information is used strictly to:

    Communicate about your project

    Issue invoices and receipts

    Provide personalized services

    Improve our website and offerings

    Meet legal obligations

    Security

    We keep your information safe and confidential. We:

    Store data securely

    Limit access to authorized team members

    Never sell or share with unapproved third parties

    Review systems to prevent unauthorized access

    Keep data only as long as needed

    Refund Policy

    Full Refund

    • If we are unable to deliver what was formally agreed upon, a full refund will be issued.

    Partial Refund

    • If the project is canceled or altered by the client after it has started, we will deduct an amount based on:

      • Time invested

      • Work completed

      • Project stage at the time of cancellation

    No Refund

    • No refund will be issued if the project is completed 100% according to the original client brief.

    • No refund will be given in cases of:

      • Non-cooperation or lack of communication from the client

      • Delay in providing required materials from the client

      • Sudden cancellation after final delivery

    Serious Client Commitment Policy

    To maintain a high-quality workflow and protect our resources:

    • We only take on projects from serious, responsive clients.

    • We reserve the right to refuse or discontinue work if agreements are not honored or communication becomes unproductive.

    • Our time and creative resources are valuable. We work with those who respect the process.

    HAVE PROJECT IN MIND?

    LET'S TURN YOUR IDEAS INTO REALITY​

    contact@visualsbyls.com
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